Profound Co Reviews

Profoundco.com, founded by Faraz Zaidi, is known for its unique blend of Eastern and Western influences in fashion. The brand started with slogan t-shirts and expanded into a full collection including hoodies and hats. The products often carry a narrative, reflecting the founder's cultural background and experiences. Customer reviews highlight the attractiveness of the collections and commend the exceptional customer service. The brand's ethos is to add meaning to fashion, using clothing as an artistic canvas to express something of value.

Profoundco.com offers a variety of payment methods to accommodate customers. The website accepts all major credit cards and third-party payment services such as PayPal, ShopPay, Apple Pay, and Google Pay. Transactions are processed in U.S. Dollar Currency, regardless of the customer's local currency displayed during shopping. Additionally, for those who prefer to pay over time, installment payments are available through ShopPay, which may require credit checks and personal information for qualification approval.

Profoundco.com has a comprehensive return policy that allows customers to return items within a specified period for a refund or exchange. The process is straightforward, with the website providing detailed instructions on how to initiate a return. Customers are advised to check the condition of the products and the return eligibility before sending them back. As for the shipping policy, shipping costs are calculated based on the parcel's total weight and destination distance. Shipping time, which does not include processing and packing time in the warehouse, is determined at checkout based on the selected service. Taxes, duties, and fees are not included in the shipping cost and may be applicable depending on the destination.

To contact customer service at Profoundco.com, customers can reach out during service hours from Monday to Friday, 8 AM to 4 PM EST. For urgent order-related questions, the recommended method is to email support@found.store. For general inquiries, the email address is hello@found.store, and for wholesale inquiries, wholesale@found.store is the contact. These email addresses are provided to ensure that inquiries are directed to the appropriate department for a prompt and accurate response.